When will you have more Simplified Planners?
Our 2018-19 Simplified Planners are SOLD OUT. We'll be launching our 2019 Simplified Planners on Wednesday, September 5 at 10am EDT. Be sure you're on our email list to be notified the minute they're live! Sign up at emilyley.co/signmeup
When will I receive my Simplified Planner Coaching?
All Simplified Planner purchasers will receive FREE monthly organization / planning coaching via email. Once a month (beginning about a month after you purchase your planner), for the life of your Simplified Planner (twelve months), Emily will show up in your inbox with a video, freebies, and exclusive content to help you get the most out of your Simplified Planner. Not receiving yours? Send us an email at firstname.lastname@example.org and we'll help you out.
* Please note, Simplified Planner Coaching is specific ONLY to planners purchased at EmilyLey.com and does not apply to Dapperdesk purchases.
Can I have my planner monogrammed?
We unfortunately ended our monogramming feature but are so excited to say we found you something even better! Our friend Hannah over at Monogram It, Darling creates the most beautiful monogram stickers in lots of choices and is ready for your order! Check out her Etsy shop for all of the gorgeous options!
Do pens bleed through the pages of the Simplified Planner?
Nope! We searched long and hard for the perfect paper for our Simplified Planners. We now use Mohawk paper (the same brand of paper Emily used as a wedding invitation designer many years ago)! It is thick, has a beautifully smooth texture, and is the perfect shade of white. We consider it the perfect planner paper. :) Check out our Ultimate Pen Test video to see how our planner paper holds up to the most popular pens on the market.
Do the Color Coding Stickers fit perfectly between the lines of the Simplified Planner?
The Color Coding dots extend beyond the lines just a bit on the Simplified Planners.
Does the Simplified Planner have blank notes pages inside?
Our Weekly Simplified Planners and Dapperdesk planners have notes pages at the very end of the planner. Our Daily Simplified Planners do not (at this time).
If I've purchased a Playbook in the past, do I have to reorder to get the printed workbook?
Yes! But we hear that if you take your e-book digital file to Staples, they'll print it for you at a reasonable price.
Are the Dapperdesk Planners dated?
Yep, they sure are! Dapperdesk is only available for the Calendar Year.
What type of refill works with your Happy Stripe and Gold Dot pens?
We have found that the Pilot Precise V5 RT Liquid Ink refills work great!
Do you have a Teacher Planner or Wedding Planner?
Good news! Our Simplified Teacher Planner (which will be a lesson / classroom planner -- not a day planner) will launch May 1, 2019 (dated Aug 2019 - Jul 2020).
Our Simplified Wedding Planner is tentatively scheduled for release Fall 2019.
Do Color Coding Stickers come inside the Sticker Book?
No. Our Color Coding Stickers are sold separately.
Does the Dapperdesk Planner lay flat when opened?
It sure does! This was very important to us when designing this planner. We have a special "lay flat" binding that allows the pages to lay perfectly flat when open.
Is there a cart minimum for my Pineapple Points to work?
Yes! To use your Pineapple Points your cart must meet the minimum $50 requirement.
Can I still get free shipping if I use Pineapple Points and it brings my total under $100?
Unfortunately, no. When we are running our free shipping promo, the final order subtotal has to be $100 or greater. If any discounts bring the subtotal below $100, we are not able to offer free shipping, as the system does not recognize that the order requirements have been met.
How can I earn Pineapple Points?
There are a number of ways to earn points! All you'll need to do to activate your points is to sign up, or log into your account at emilyley.com.
Ways to earn:
• Follow on FB - 100 points
• Share on FB - 50 points (monthly)
• Follow @Simplified - 100 points
• Follow @EmilyLey - 100 points
• Make a purchase - 2 points for every $1 spent
• Celebrate your Birthday - 1000 points
• Refer a friend - 1,000 points
What you can earn:
• 500 points = $5 off $50 discount
• 1,000 points = $10 of $50 discount
• 2,500 points = $25 of $50 discount
How do I sign up for Pineapple Points?
Go to www.emilyley.com and follow these instructions:
- Click on Pineapple Points in the bottom left corner
- Log in with your account info
- Click on Pineapple Points again
That should do it! You can then go through the 'earn points' sections and click on the tabs as if you are a new follower and everything will populate itself. Your birthday points will be added on your actual birthday as long as it's entered 30 days prior!
For information and answers to FAQs on our Pineapple Points™ program, click here.
- Do I have to tune in live for your FB Live events or will they be available to view later?
I'd like to collaborate / partner with your brand, who should I email?
Please feel free to contact Taylor Cowan, Marketing Director, at email@example.com with details regarding your inquiry.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 16.
Do you sell your products wholesale?
We actually no longer sell our products wholesale. In late 2017, we made the decision to devote all of our time and attention to building direct relationships with our customers. Thanks for thinking of us though!
- I missed one of your FB Lives, where can I find the replay?
Do you have an affiliate program?
We love working with carefully selected partners and influencers to grow our community and create original, unique, lifestyle-oriented content. Affiliates earn 15% of sales generated through their specific links. We carefully select our affiliates and are looking for story-tellers and unique content creators who have an authentic passion for organization and simplicity.
- Must be a current user of The Simplified Planner and other Simplified® products.
- Must have an existing blog or social media profile (at least six months old) that is consistently updated with original, authentic, positive content.
- Must have a cumulative social reach of at least 5,000 followers.
Please visit this link to complete your affiliate application. After submitting your application, please email firstname.lastname@example.org with a short note introducing yourself / your blog as well as links to your Facebook and Instagram profiles. Your application will be processed in approximately five business days. Thank you for your interest!
Please note: Simplified® reserves the right to remove approved affiliates from the program at any time if their posts are not positive and in line with the Simplified® core values.
My package has been lost or stolen. What should I do?
If your package was marked as delivered but you have not yet received it, please take the following steps:
- Check with neighbors to see if the package was left there.
- Reach out to your local post office or UPS / FedEx facility.
Please note, once a package leaves our warehouse, we are no longer responsible for it. At that point, it is the responsibility of the carrier. All lost / stolen package claims must be handled with them directly at the links below:
Can I return or exchange my order?
All orders are non-refundable unless your items arrive damaged or we accidentally sent you the wrong item. Please contact us at Hello@EmilyLey.com within 7 days of receiving your order if an item arrived damaged or you received the wrong item, and we are happy to offer a replacement item. Please note that we are not able to refund, replace or offer shop credit for any Emily Ley or Simplified products purchased through Target, Staples, or Office Depot, as we do not carry stock of these licensed products. Customers are responsible for directing any and all questions to the applicable retailer.
I received an email saying my label was created, but my tracking has not updated?
Good news! Well, sort of. Tracking systems are notoriously unreliable. In our experience, when this happens, your order IS in fact on its way... but tracking is, for some reason, not updating. This usually happens when a carrier forgets to scan a package. If your order does not arrive by the expected delivery date, please send us a note at email@example.com and we will help you out.
Do you ship internationally?
YES! We do ship internationally.
International orders require extended shipping time, 6-8 weeks or longer, in some cases. Shipping times vary greatly based on your international shipping address. Please note Import duties, taxes and other charges are not included in the item price or shipping costs. These fees are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.
How much is shipping?
Great question! During checkout, before the payment screen you will be given a shipping estimate. We do not charge handling on our orders. Our shipping rates are passed directly from our shipping partners (USPS, UPS, FedEx, DHL). You pay exactly what we pay them to ship your order. Please remember, shipping times are in ADDITION to handling times.
Why don't you include packing slips in your boxes?
In an effort to reduce paper waste, our shipping partner does not include paper packing slips in your order. Please refer to your order confirmation email to verify the contents of your order.
- Emily posted about her favorite jeans recently. What were they?
What is your team's favorite project management system?
We LOVE Asana! Our entire team is remote and we use Asana to connect all 8 of us!
What's Emily's favorite backpack?
Emily absolutely adores her TUMI backpack!
How did Emily make the art boards that hang in her kitchen?
Emily bought the cork boards from Amazon (24 x 36 - similar to these [can’t find the actual ones purchased on Amazon anymore] https://www.amazon.com/Board-Dudes-Canvas-Bulletin-CYL43/dp/B00YNZFXEQ/ref=sr_1_3?ie=UTF8&qid=1508522887&sr=8-3&keywords=24+x+36+cork+board)
She used spray glue to adhere regular linen to the boards. Then sent them to Framebridge to be framed with their Mandalay frames (with no glass).